Policies and Procedures

Q: Do you deliver or do I have to pick up the rental equipment?
A: Delivery is available, however there is a delivery charge depending on the distance traveled. Rental equipment may also be picked up at our warehouse for your convenience.

Q: How can I pay for my rental?
A: Rentals may be paid by cash, American Express, Visa, and Mastercard. Only companies with an established credit account may pay by check or be invoiced on a rental contract.

Q: Are the rental and security deposit due before the delivery?
A: Yes, both rental and security deposit must be paid in full to confirm reservations.

Q: How far in advance must I reserve my rental equipment?
A: It is recommended to reserve your equipment as soon as possible. Rental availability varies on the season and day of the week.

Q: What is the cancellation policy?
A: During the regulary season, refunds will be issued only if the reservation is cancelled seven business days prior to the rental date. A restocking charge will be applied if any contract is cancelled the day of the delivery or on delivery. Cancellations made within the 7 day cancellation period are subject to a restocking fee and may only be made in exchange for in store credit. Regular season rules apply from January 4 - October 23 except holidays.
 
Due to the high volume of rentals during the holiday season from October 24 - January 3, all orders placed for events taking place during this time period and on all other holidays must be paid in full when the order is placed. No cancellations or subtractions may be made from any orders taking place during this time.

Q: How long can the equipment be kept for?
A: All rates are for a 24 hour period, however, equipment may be delivered a day before the rental day and picked up a day after. Special rates are available for long term rentals.

Q: Do you set up and knock down the equipment?
A: No, the rental rates do not include set up or knock down? Tables and chairs should be knocked down and stacked ready for pick up. If this service is desired, please advise your sales associate prior to delivery and a special charge will be added to your quote.

Q: Do I have to wash the equipment before pickup?
A: All dinnerware, glassware and flatware must be rinsed free of food and repackaged in their delivery containers. Linens should be free of debris and dried to prevent staining and mildew. Food service equipment must also be free of food and reasonably clean. An additional charge will be applied if items do not meet the above conditions.

Q: What if I Have damaged or missing equipment?
A: The lessee is responsible for all equipment from the time of delivery to the time of return. Our insurance policy does not cover equipment that is out on rental. Please make sure that equipment is secure and protected. We charge for any missing or damaged equipment out on contract.
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